Shipping Container Square, we want you to be completely satisfied with your purchase. Because shipping containers are heavy, large-scale industrial items, our return policy is designed to clearly outline the processes, responsibilities, and timelines for handling returns, cancellations, and refunds.
1. Return Window
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- You have 30 days from the exact date of delivery to request a return for your shipping container or container pool.
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- Requests made after 30 days from delivery will not be eligible for a return.
2. Return Conditions
To be eligible for a return, the container must meet the following criteria:
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- The container must be in the exact condition it was delivered (no modifications, painting, or damage caused by the customer).
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- The container must be empty, clean, and completely free of any personal property or debris.
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- Access to the delivery site must be clear so our transport network can safely re-load and retrieve the container.
3. Return Shipping Costs & Methods
- FREE SHIPPING for return of defective containers
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- Customer Responsibility: For standard returns due to change of mind, ordering the wrong size, or cancellation after dispatch, the customer is responsible for paying all return freight and transport costs.
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- Arranging Return Shipping: Due to the heavy nature of industrial containers, customers cannot ship items back via standard postal networks. Returns must be scheduled through our authorized logistics partners. Contact us at contact@shippingcontainersquare.com to arrange return hauling.
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- Incorrect or Damaged Items: If the container arrives structurally defective, heavily damaged beyond its graded condition (e.g., wind and water-tight guarantees failed), or if the wrong size was delivered, Shipping Container Square will cover 100% of the return pickup and transport costs.
4. Restocking Fees
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- No restocking fees apply if the return is a result of our error (wrong item or defective item delivered).
5. Order Cancellation Policy
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- Before Dispatch: You may cancel your order for a full refund at any time before the container has left our delivery yard.
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- After Dispatch: If an order is canceled while the delivery truck is already in transit to your location, it will be treated as a standard return. The buyer will be responsible for the outbound and return freight costs, plus the 15% restocking fee.
6. Refund Process & Timelines
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- Once the container is successfully retrieved by our hauler and inspected at our distribution yard, we will process your refund.
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- Refunds will be issued back to your original payment method (Credit Card, Debit Card, or Bank Transfer).
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- Please allow 5 to 7 business days for the refund credit to appear on your financial statement, depending on your banking institution.
7. Contact Us
For all return requests, structural issues, or delivery concerns, please contact our support desk:
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- Email: contact@shippingcontainersquare.com
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- Phone: +1 (956) 823-9616
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- Business Address: 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA